At Drop Bear, we aim to provide reliable and timely delivery for all your purchases. Please review the details of our shipping policy below.

To provide you a good transportation service, We partner with major carriers and local courier services to ensure your order is delivered safely and efficiently.

Before you finish purchase at Drop Bear, here's what you need to focus on:

• Delivery Time: Processing Time+Shipping Time
• Processing Time:
  • Orders are processed within 3-5 business days from the date of purchase.
• Transportation Time:
  • US. Orders: Orders shipped within the United States via USPS are typically delivered within 7-10 business days.
  • International Orders: For shipments to other countries, delivery may take approximately 30-45 days, depending on the destination.
• Custom Products are not eligible for this situation. Due to the unique nature of customization and the varying production processes, we are unable to establish a universal standard for such items. For information regarding the processing time of custom products, please refer to the relevant product page for specific details.

We work hard to process your order as quickly as possible and appreciate your patience during this time.

*There is a different processing time for different items. Once your order is placed, you can check the order shipping info from the online order status page. We will also inform you through your order email.

Shipping Cancellation/Changes

• If you need to cancel or change your order, please contact us immediately.
  • If the order has not yet been shipped, we can accommodate your request.
  • However, all orders begin processing in our warehouse within 1 business day of being placed. Due to this, it may be unlikely for modifications to be made once the process begins.

Delayed Logistics Information

• Carrier delays may result in longer-than-usual transit updates.
• Once you receive your tracking information, please allow extra time for updates to reflect accurately. We appreciate your understanding as we work to deliver your items promptly.

Need Assistance?

If you have questions about your shipment, feel free to contact our support team at service@mydropbear.com

Drop Bear Custom Service Policy

Begin with Drop Bear, we offer custom services to help you create personalized, one-of-a-kind products that reflect your style and preferences. Please review the following guidelines for our custom service:

Custom Service Details

Personalization Options:

• Customers can customize specific aspects of the knife, including text, patter, handle, color, blade and more (as applicable).
• Available options will be displayed on the product page.

*Note: At this time, we are only able to offer custom product services to customers within the United States. We sincerely apologize for any inconvenience this may cause to our international customers and hope to expand our offerings to additional regions in the future. Thank you for your understanding!

Order Confirmation:

• After placing your order, you will receive a confirmation email within 1-2 business days, including your custom request details.
• Please review it carefully and contact us immediately for any corrections. If we don’t receive a response within 2 business days, we’ll proceed with production as previewed, and no further changes will be accepted.

Production Time:

• Custom products require additional processing time, which will be specified on the product page or during checkout.
• Typically, this additional processing time is 3-5 business days. Expedited processing is not accepted.

Shipping Time:

• All Custom-made orders will be shipped from our factory.
• It estimate takes 10-20 working days to delivery your knife.

Custom Product Policy

• Non-Returnable and Non-Exchangeable:
  • Custom products are made specifically for you and are non-returnable and non-exchangeable, except in cases of:

• • • Defects in workmanship or materials
    • Errors made by Drop Bear during production

• Order Changes or Cancellations:

• • Changes or cancellations can only be made within 24 hours of placing the order.
  • After the customization process begins, and changes cannot be accommodated.

• Quality Guarantee:

• • We ensure that all custom products are crafted with care and meet high-quality standards.
  • If there is a defect or issue with your custom product, please contact us within 72 hours of receiving the item.

How to Report Quality Issues with Custom Products

• Contact our support team at service@dropbear.com within 72 hours of receiving the product.
• Provide:
  • Your order number
  • A detailed description of the issue
  • Photos or videos of the product (if applicable)
• Our team will evaluate the issue and offer a resolution, which may include a replacement or refund.

*Note: After-sales requests for changes to custom details will not be accepted.

Customer Responsibilities

• Ensure the accuracy of customization details before submitting your order.
• Understand that slight variations in color or design may occur due to the nature of custom production.

If you have any questions about our custom service, please feel free to contact us at service@mydropbear.com.